Hotel casa maya cancun reviews11/12/2023 Frank or Franco was a waiter who did not respect his boundaries I'm a good tipper as you may all know if you follow my reviews but this guy had a bad attitude. My only problem with this place was the service at the pool and the beach. The beach there is pretty shallow so you may walk and walk and it hits up to your knees it's great to seat there and just enjoy the waves without worrying a wave will come and drag you away. It also had a huge balcony overlooking the ocean and the view was stunning. I got an upgrade and the room was very spacious, it was like a one-bedroom apartment with a kitchenette, a dining room and a living room the bedroom had two queen beds. Meaning, I had family coming from a couple of different places but also others who live there near Cancun. They were somewhat welcoming with my family since some of them are locals. I enjoyed my stay at Casa Maya for seven days to some degree. ❤️ (Charlie RIP, I missed you) See you Later! My favorite staff are Juan in activities and Juan in the restaurant. Air conditioning works great and the views are very nice (except for the inflatable jumps and backyard play equipment now). The double beds are very uncomfortable, but all in all I love the rooms. My rooms are always very clean and nicely furnished. I will be returning in September and look forward to staying at my home away from home. Which is a shame as I have used them for years, but this time was bad enough to say adios! I'll book elsewhere. I was very disappointed by the tour guys at the towel hut, I will not book through them again. They no longer do a beach party night, but they improvised with a Mexican night which is decorated lively and they have a great singer! It was a lovely evening. Talking with other guest and staff I learned most feel the same way. Unfortunately, they have destroyed the beautiful view of the ocean with a backyard trampoline and swingset. One of the best beaches and friendly staff. No relief from the typical Cancun heat and humidity. Last but not least, the air-conditioner works! But it is so noisy that I need to turn it off to sleep. My socks are dirty from walking around the room. Fortunately I am the only one in the room, so the second bed is being used for my suitcase. Room information says that there is a fee if the dishes are not washed when guests leave so obviously staff are not washing dishes in between guests. No sink to wash dishes, so need to use the bathroom sink. There is a kitchenette, with small microwave, refrigerator, coffee maker. Found a dead bug in one of the drawers to put things in. The walls look like painted over wallpaper. The furniture and decor has not been updated in many years. I have a studio room, and can almost see the ocean through the trees. I have no idea what room the pictures on the website come from, but my room is nothing like that.
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